PAYMENT POLICY & RENTAL AGREEMENT
PAYMENT IS DUE UPON RECEIPT IF EVENT IS LESS THAN 2 WEEKS AWAY. ALL OTHER PAYMENT REQUIRES 50% RETAINER DEPOSIT TO SECURE MERCHANDISE. FINAL PAYMENT DUE TWO (2) WEEKS BEFORE EVENT TO AVOID AN EXPEDITION FEE OF $50
We truly appreciate you for choosing to do business with us.
Due to the timely manner of preparation and production of getting merchandise ready for delivery, we require a 50% deposit to book within 2 days of placing your order and final payment is due 2 weeks before your event. We know our clients shop around before they make a decision and we do understand. However, when an invoice or estimate is created and a if a retainer deposit or payment isn’t receive with five (5) days, we will delete such invoice or estimate. If final payment is NOT received on time that is 2 weeks before your event, we will cancel your order and your retainer deposit will NOT be refunded. All payments and retainer deposits are non- refundable. For orders placed less than 5 days in advance, you will incur a $50 expedite or rush fee.
A security deposit is required on all merchandise rented or leased from us. Your security deposit is refundable upon return of our merchandise in given condition.
Returned Merchandise Policy
Dinner plates, charger plates and utensil are to be free of food and gum. Tablecloths are to be free of candle wax, mold and mildew, chewing gum, rose petals and floral. Chiavari chair cushion and throne chair are to be free of dye transfer from clothing. For any of these occurrences and occurrences not listed will cause your security deposit to be withheld.
You are solely responsible for the care of all rental products. We will not accept any damage chairs, dye transfer from clothes on Cartier and Throne chairs, damage tablecloths, candle wax on linen, broken tables, chairs, charger plates etc.
Please note that delivery does not include set up or break down of items. There is an additional for set up and breakdown and prior notification is needed.
You are responsible for breaking down all merchandise, stacked and place in a neutral location for pick up. If not, you will be charge a $200 fee for breakdown.
Deliver & Pick up: Our standard delivery includes dropping off on the first floor, street level if delivering to a house or clubhouse. There will be an additional charge for items that are required to be delivered up stairs, deep slopes, elevators and basements.
A valid drivers license is required upon delivery or pick up per liability insurance policy.
Our Rental Agreement Policies
PAYMENT POLICY
Full payment and/or any retainer deposit is due before any merchandise release. We accept cash, Zelle, ACH payment, debit and all major credit cards. ABSOLUTELY NO PERSONAL CHECKS
*** Prices subject to change without notice ***
All of our chairs weight capacity 250-500lbs. Crimson TLC is not responsible for accidents or incidents caused by individuals exceeding manufacturers weight capacity. Our chairs are furnished to be sit on and NOT to stand on, accident and incidents which occur from misused conduct is not our responsibility.
DELIVERY AND PICK UP POLICY
You are welcome to pick up your rental merchandise at your convenience. We offer delivery for a nominal fee base on mileage and location. When delivery is done, all merchandise will be put aside neatly in a mutually convenient place. Delivered items must be counted by recipient and notify us immediately if there's any discrepancies. Recipient must verify that merchandise delivered were clean and acceptable ready. Any set up and arrangement of merchandise by us must be expressed before delivery and a fee will be charge for set up and/or breakdown.
All merchandise must be knocked down and stacked neatly for pick up. All merchandise must be returned in the same condition given. Items not meeting these requirements are subject to additional fee or a non-refundable deposit.
CANCELLATION POLICY
We know unexpected things happens and we cannot foresee the future and even though we may sympathize with each individual situation, we have to consider our time and expenses when it comes to preparing our merchandise and employees to be available for deliveries.
For cancellations one (1) week before schedule delivery a 75% cancellation fee will be charge for restocking and rebooking. For cancellation two (2) weeks before schedule delivery a 50% cancellation fee will be charge. For cancellation three (3) weeks before schedule delivery a 25% cancellation fee will be charge. For a full credit, you must cancel at least 4 weeks prior to you event date.
We will be happy to hold your retainer deposit for up to twelve (12) month while you reschedule your event date free of charge. NO REFUND ON RETAINER DEPOSIT.
Once your payment is received, it is an assumption that you have read and agreed to all of our terms and conditions.
PAYMENT IS DUE UPON RECEIPT IF EVENT IS LESS THAN 2 WEEKS AWAY. ALL OTHER PAYMENT REQUIRES 50% RETAINER DEPOSIT TO SECURE MERCHANDISE. FINAL PAYMENT DUE TWO (2) WEEKS BEFORE EVENT TO AVOID AN EXPEDITION FEE OF $50
We truly appreciate you for choosing to do business with us.
Due to the timely manner of preparation and production of getting merchandise ready for delivery, we require a 50% deposit to book within 2 days of placing your order and final payment is due 2 weeks before your event. We know our clients shop around before they make a decision and we do understand. However, when an invoice or estimate is created and a if a retainer deposit or payment isn’t receive with five (5) days, we will delete such invoice or estimate. If final payment is NOT received on time that is 2 weeks before your event, we will cancel your order and your retainer deposit will NOT be refunded. All payments and retainer deposits are non- refundable. For orders placed less than 5 days in advance, you will incur a $50 expedite or rush fee.
A security deposit is required on all merchandise rented or leased from us. Your security deposit is refundable upon return of our merchandise in given condition.
Returned Merchandise Policy
Dinner plates, charger plates and utensil are to be free of food and gum. Tablecloths are to be free of candle wax, mold and mildew, chewing gum, rose petals and floral. Chiavari chair cushion and throne chair are to be free of dye transfer from clothing. For any of these occurrences and occurrences not listed will cause your security deposit to be withheld.
You are solely responsible for the care of all rental products. We will not accept any damage chairs, dye transfer from clothes on Cartier and Throne chairs, damage tablecloths, candle wax on linen, broken tables, chairs, charger plates etc.
Please note that delivery does not include set up or break down of items. There is an additional for set up and breakdown and prior notification is needed.
You are responsible for breaking down all merchandise, stacked and place in a neutral location for pick up. If not, you will be charge a $200 fee for breakdown.
Deliver & Pick up: Our standard delivery includes dropping off on the first floor, street level if delivering to a house or clubhouse. There will be an additional charge for items that are required to be delivered up stairs, deep slopes, elevators and basements.
A valid drivers license is required upon delivery or pick up per liability insurance policy.
Our Rental Agreement Policies
PAYMENT POLICY
Full payment and/or any retainer deposit is due before any merchandise release. We accept cash, Zelle, ACH payment, debit and all major credit cards. ABSOLUTELY NO PERSONAL CHECKS
*** Prices subject to change without notice ***
All of our chairs weight capacity 250-500lbs. Crimson TLC is not responsible for accidents or incidents caused by individuals exceeding manufacturers weight capacity. Our chairs are furnished to be sit on and NOT to stand on, accident and incidents which occur from misused conduct is not our responsibility.
DELIVERY AND PICK UP POLICY
You are welcome to pick up your rental merchandise at your convenience. We offer delivery for a nominal fee base on mileage and location. When delivery is done, all merchandise will be put aside neatly in a mutually convenient place. Delivered items must be counted by recipient and notify us immediately if there's any discrepancies. Recipient must verify that merchandise delivered were clean and acceptable ready. Any set up and arrangement of merchandise by us must be expressed before delivery and a fee will be charge for set up and/or breakdown.
All merchandise must be knocked down and stacked neatly for pick up. All merchandise must be returned in the same condition given. Items not meeting these requirements are subject to additional fee or a non-refundable deposit.
CANCELLATION POLICY
We know unexpected things happens and we cannot foresee the future and even though we may sympathize with each individual situation, we have to consider our time and expenses when it comes to preparing our merchandise and employees to be available for deliveries.
For cancellations one (1) week before schedule delivery a 75% cancellation fee will be charge for restocking and rebooking. For cancellation two (2) weeks before schedule delivery a 50% cancellation fee will be charge. For cancellation three (3) weeks before schedule delivery a 25% cancellation fee will be charge. For a full credit, you must cancel at least 4 weeks prior to you event date.
We will be happy to hold your retainer deposit for up to twelve (12) month while you reschedule your event date free of charge. NO REFUND ON RETAINER DEPOSIT.
Once your payment is received, it is an assumption that you have read and agreed to all of our terms and conditions.